Returns & Exchanges
At Roman, we want your home to be your sanctuary, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your piece isn't the perfect fit, our streamlined return process ensures a quick and easy resolution.
Initiate Your Request
Log into your Roman account and select the order containing the item you wish to return to receive a Return Authorization number.
Package with Care
Place the item in its original packaging with all protective inserts to ensure it remains safe during transit back to our warehouse.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your box and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing