Frequently Asked Questions
Everything you need to know about bringing Roman style into your home.
What is the typical shipping timeline for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Do you offer international shipping?
Currently, Roman ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your materials sustainably sourced?
Yes, we prioritize ethical sourcing. Our wood is FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes to ensure long-lasting quality.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status by logging into your Roman account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.